Finnish speaking customer service

At Customer Service, you have an important role in the company as you are our public face and have a strong influence on how our customers perceive our brand. You work in a team with a great community and you always have good support.

In the department, we have a large amount of incoming calls from our Scandinavian customers every day, you handle all matters relating to our customers' bookings. Incoming questions can, for example, concern cancellations, rebookings, luggage questions and name changes. Your most important task is to quickly find solutions for our customers. You work in our various booking systems.

Your profile

In this role, a positive attitude and willingness to learn is most important. We are looking for you who are confident in yourself and who are good at communicating with the customer, even when you don't have all the answers yourself. You thrive in a flexible and eventful environment. We are proud of our customer service and we have come a long way in our work in the department. We are good at measurability and key figures and are therefore looking for someone who wants to work with customer service in a professional manner. You will have the opportunity to receive a monthly and a quarterly bonus based on, among other things, quality and efficiency.

We believe that you:

• Have the interest and ability to learn new systems - you like working with the computer as a tool
• Are driven by achieving set goals
• Are a flexible person who has a high sense of service
• Has very good knowledge in Finnish and English speech and writing.

It is also good if you have:

• Experience in customer service, preferably via telephone
• Knowledge in any flight booking system
• Knowledge in Swedish, Danish and Norwegian

Benefits

Working with us means both laughter and colleagues who take their jobs very seriously. We are a big team, at a big company with the ambition to be the biggest in the global arena! In addition to the fact that you will work with a fantastic team, you will receive good benefits as an employee with us:

• A generous health care allowance
• Breakfast buffet every morning
• Chance for bonus every month and quarter
• Good insurance and pension, where you get personal advice
• We use a hybrid model where you after a few months have the opportunity to work from home 2 days a week
• A large and nice office in the center of Uppsala. You can walk to the central station in 5 minutes

Other

The work is scheduled during office hours, between 8-17 on weekdays. You do not work weekends or public holidays. During your first eight weeks, you follow a training plan and have a supervisor who helps you in the onboarding process. It is important that you are able to be present during the entire training.

For questions about the position, please contact recruitment consultant Andrea Hartwig on 018-4707103.

Welcome with your application!

Start dates:
April 24th
May 29th
August 21st

About us

Etraveli Group was founded in 2000 and was one of the first companies to offer online booking of airline tickets. Today we have evolved into a leading online travel agency and technology provider in the airline industry - our online presence spans 80 countries on 6 continents. We also operate Sweden's leading price comparison site for flights, Flygresor.se, with local versions in many countries and we have partnerships with Booking.com and Google Flights. We are a global company with offices in Sweden, Finland, Greece, Canada and India with over 1,900 employees.